Refund and Returns Policy

Zannat Mart Refund Policy

At Zannat Mart, we strive to ensure that our customers are fully satisfied with their purchases. If, for any reason, you are not completely happy with your purchase, we are here to help.

1. Returns

• Eligibility: You have [30 days] from the date of purchase to return an item. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
• Non-returnable items: Certain items cannot be returned, including perishable goods (such as food, flowers), custom-made products, digital downloads, and personal care items.
• Proof of purchase: A receipt or proof of purchase is required to complete your return.

2. Refunds

• Process: Once we receive your item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [X] days.
• Partial refunds: In some cases, only partial refunds are granted (if applicable), such as for items that are not in their original condition or are damaged.

3. Exchanges

• Eligibility: We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at [your email address] within [X] days of receiving your item.

4. Shipping

• Return shipping costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
• Lost or damaged returns: If the returned item is lost or damaged during shipping, we cannot guarantee that we will receive your returned item, and no refund will be issued.

5. Contact Us

If you have any questions about our Refund Policy, please contact us at:

Email: [ashikjamil2@gmail.com]
Phone: [01711133791]
Address: [Rajfulbaria, Savar, Dhaka]